CV créé le :
23/05/2023
CV modifié le :
23/05/2023
Dernière connexion :
16/02/2024
Coordonnées
**********
******
Adresse :
* *** ** ******* ******
Pronleroy (60190)
Email :
*******@*******.***
Tél. :
************
Port. :
************
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Driving licence, Sénior
Référence : 849435
Expériences Professionnelles
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oct. 2010
juin 2013
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Acting Airport Services Manager Qatar Airways Nice Airport
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Ensure that Nice Airport Operations in all areas run smoothly, in a cost of effective manner,
and conform to safety and security requirements.
Ensure that customers are provided with the Qatar Airways 5Star Service promise, thus
creating a competitive advantage for Airline product and services.
Ensure that Airline with customers, employees and contractors are in phase of the airport
operation to provide safe, professional and on time operation that exceeds the internal and
external customers expectations and attains the Service promise.
Responsible for training and resource planning.
Plan and implement working schedules, implement necessary controls and ensure
compliance with labour laws.
Handle irregular operations at minimum cost and ensure operations are within budget.
Monitor all airport use agreements, rental agreements and third party service providers.
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juil. 2006
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Airport Services Duty Officer QATAR AIRWAYS, Paris Charles de Gaulle Airport
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Responsible to the overall control of the shift as a direct representative of Airport Services Manager and
monitor the activities at the airport and coordinate with other sections ensuring the punctuality and safety
of all Qatar Airways operations.
Maintaining Qatar Airways image to the highest standard ensuring that our customers receive our best
award winning Service at all times.
Ensuring passenger and aircraft handling practices conform to safety and security measures and conduct
spot checks to ensure high standards are always maintained.
Responsible for solving customer problems and complaints and also process high profile passengers with
special handling in a discreet way.
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avr. 2000
juil. 2006
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In command of Sint-Maarten Station and Pointe-à-Pitre deputy Airport Manager
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Airport Services Manager CORSAIR, Princess Juliana International Airport, Sint-Maarten (Neth Antilles)
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organisation and quality of the station.
Involve with the accounting
In charge of human resources and material installation of stopover.
Trade relations between Head Office and Ground Handling Agent .
Management of methods and Airline procedures with Handlers.
Trade relations with suppliers.
Flight preparation: in charge of planning, catering, flight reports check, handling of crew arrivals and
departures.
Interface between Airport and Airline Head Office.
Handling flight irregularities.
Flight duties
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janv. 2000
déc. 2002
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Airport Services Supervisor ( Pointe-à-Pitre)
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Responsible for team's general performance during an operational period.
Ensure the respect of standard guidelines and operational procedures regarding safety, security and
quality.
Flights duties.
Flight preparation : catering, operating messages flight, loading, passenger service, traffic, ramp.
Management of transiting flights.
Crew setting up.
Handling the course of operations.
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févr. 1995
mars 1997
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Lead agent
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US AIRWAYS, Princess Juliana International Airport, Sint-Maarten (Neth Antilles)
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In charge of the Business Class passengers
Security and quality of the service due to the clients.
In charge of flight instructions and advise all check-in agents.
Responsible for flight closure procedure.
Passenger service agent
In charge of passenger's well-being in the respect of the safety and security procedures.
Welcome and check-in of clients.
Boarding and disembarkation.
Police, customs, UM and transit formalities.
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Supervisor airport ticketing desk NOUVELLES FRONTIERES
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Paris- Orly & Fort de France
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* From Febuary 1997 to March 2000
Supervisor airport ticketing desk NOUVELLES FRONTIERES, Paris- Orly & Fort de France
Ensure the good course of the activity and the respect of commercial objectives.
organise and control the team's activity.
Follow up and appraise operations's alea.
Manage and optimize the invested means (material, human, informations)
Optimize the customer service by a fluid management of the activity.
Sales agent
In charge of the handling of any ticketing related concern for passenger. This includes namely issuing tickets,
collecting penalties for change of dates, reissuing itineraries, long-distance sales, follow-up accounting process
and after sales services.
Handling all ticketing matters and after sales services
Sale on company ticket stock for any transportation and other airlines.
Sale all complementary products (car rental, hotel accommodation, tours, stays)
Promote fidelity program.
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Compétences
AMADEUS, Excel, Word, Outlook Express, SABRE
Compétences linguistiques
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Important
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CV actualisé il y a plus de 6 mois, certaines informations peuvent ne pas être à jour.
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