GUEST SERVICES MANAGER, H/F
Date : 16/05/2012
-
Offre d'emploi :
GUEST SERVICES MANAGER, H/F
-
Entreprise :
ROYAL CARIBBEAN INTERNATIONAL
- Localisation : - - - International
- Date d'embauche : Dés que possible
- Nombre de postes : 1
-
Métier : RESPONSABLE RELATIONS CLIENTELE
- Secteur : HOTELLERIE
- Type de contrat : CDI
- Niveau d'étude : BAC+2, DUT,BTS
- Expérience : De 2 ANS A 5 ANS
- Salaire : NC
- Réf de l'offre :
- Réf Clic&tour : 12376
Descriptif de l'annonce :
- Completion of high school, basic or vocational education equivalency preferred. - Two or more years of Front-of-House successful and progressive leadership experience in a four or five star hotel, cruise line or other hospitality related industry. - Proven ability to achieve operational results in an international environment. - Demonstrated experience in motivating, leading and engaging a diverse workforce to increase synergy and improve productivity. - Competency with Microsoft Office and Lotus Notes. - Oral and written fluency in English at an advanced level. - Strong communication skills in additional languages are desired. - Must be physically able to participate in emergency life saving drills and required training. - All international applicants must have the ability to obtain a C1/D1 visa. Responsibilities include (but are not limited to) : - Continually develop original and fresh techniques to enhance the guest service onboard. - Use guest feedback and ratings to establish a positive culture throughout the guest services team. - Enforce organizational policies and procedures of monetary items regarding the Front Desk. - Develop and promote success of the management and supervisory teams onboard. - Enforce the delivery of standards, efficiencies, services and quality within the guest services department onboard. - Perform related duties as required.
Présentation de ROYAL CARIBBEAN INTERNATIONAL :
Royal Caribbean International is a global cruise brand with 22 ships currently in service. The line also offers unique cruise tour land packages in Alaska, Canada, Dubai, Europe, and Australia and New Zealand.
