FRONT DESK MANAGER, H/F

Date : 14/05/2012

Offre d'emploi :
FRONT DESK MANAGER, H/F
Entreprise :
ROYAL CARIBBEAN INTERNATIONAL
Localisation : - - - International

Date d'embauche : Dés que possible
Nombre de postes : 1
Métier : RESPONSABLE RELATIONS CLIENTELE
Secteur : HOTELLERIE
Type de contrat : CDI
Niveau d'étude : BAC+2, DUT,BTS
Expérience : De 2 ANS A 5 ANS
Salaire : NC
Réf de l'offre :
Réf Clic&tour : 12250

Descriptif de l'annonce :

- Minimum of one year front of house supervisory experience in hotel, cruise line or resort ; - Knowledge of principles and processes for providing exemplary customer service, ability to deal with guests in a patient and diplomatic manner ; - Ability to read, write and speak English clearly and distinctly ; - All international applicants must have the ability to obtain C1/D1 visa (and other relevant visas) when applicable ; - Must be physically able to participate in emergency life saving procedures and drills on board . - Leading a team of individuals who will deliver focused, extraordinary customer service and proactively address guest feedback and provide guest resolution ; - Maintaining a detailed knowledge of guest ratings and comments for owning issues and coaching and mentoring team members ; - Responsible for: participating in boarding process and documentation review, balancing operational needs between Financial and Guest Services through good communication to optimize guest comments and ratings, training team members and responding to guest concerns in a considerate and professional manner ; - Assists in compiling shoreside reports as needed and meeting forecasted budget expectations ; - Maintains knowledge of ship's regular events and special functions to provide guests with accurate information ; - Through excellence in leadership, also consistently supporting Royal Caribbean International's Gold Anchor standards.

Présentation de ROYAL CARIBBEAN INTERNATIONAL :

Royal Caribbean International is a global cruise brand with 22 ships currently in service. The line also offers unique cruise tour land packages in Alaska, Canada, Dubai, Europe, and Australia and New Zealand.